Frequently Asked Questions (FAQ)

1. What products do you sell?

We’re a newly launched small business with a passion for color, comfort, and expression. We started with a carefully curated collection of colorful plain and printed scarves—perfect for everyday wear, styling, or gifting. In the future, we plan to expand into a wider range of apparel that shares the same playful and vibrant spirit.

2. Are you a Canadian brand?

Yes! We’re proudly based in Canada. We’re excited to serve our local community first as we build our brand. At the moment, we ship only within Canada.

3. How can I place an order?

Simply browse our shop, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

4. What payment methods do you accept?

Right now, we accept major credit and debit cards (Visa, Mastercard, and American Express).
We’re not currently set up for Apple Pay, Google Pay, or PayPal—but if you prefer one of these methods, we’d love to hear from you! Just drop us a message at aklectiqueco@gmail.com, and we’ll prioritize adding them in the near future.

5. Do you ship internationally?

At the moment, we only ship within Canada. We're focusing on serving our local customers first, but we plan to expand internationally as we grow—stay tuned!

6. How long does shipping take?

• Domestic orders: Typically arrive within 3–7 business days.
• Express orders: May take 1-2 days
  You’ll receive a tracking number as soon as your order ships.

7. What is your return policy?

Our return policy can be found in detail in the footer section of our website. Please review it there for information on eligibility, process, and timeframes. If you have questions or need help, feel free to email us at aklectiqueco@gmail.com or reach out to us through contact section.

8. How can I contact customer service?

You can reach us at aklectiqueco@gmail.com or by using the Contact Us form on our website. We typically respond within 1–2 business days.

9. Do you offer gift wrapping or personalized notes?

Yes! We offer gift wrapping and personalized notes at checkout. Perfect for birthdays, holidays, and special occasions.

10. Can I change or cancel my order?

Please check out our refund or exchange policy